Return & Refund Policy
Eat the Butt™
Every item in our shop is made just for you — printed on demand when you place your order. Because of that, our return process looks a little different than a typical store. Here's how it works.
Made-to-Order Items
Since your hoodie, tee, or hat is created specifically for your order, we're unable to accept returns or exchanges for:
- Wrong size ordered
- Change of mind
- Color preference after receiving the item
Please double check the size chart before ordering — we know sizing can vary between brands (Champion, Gildan, Bella+Canvas, Comfort Colors), so take a look at the specific size guide on each product page before you buy.
What We Do Cover
We stand behind the quality of what we send you. If your order arrives with any of the following, we'll make it right at no cost to you:
- A manufacturing defect (torn seams, print flaws, misaligned graphics)
- The wrong item or size shipped (our error, not yours)
- Damage that occurred in transit
How to Request a Fix
- Email us at crustomercare@eatthebutt.shop within 14 days of delivery
- Include your order number and clear photos of the issue
- We'll review it and get back to you within 2–3 business days
- In most cases, we'll ship a free replacement — no need to mail the original item back
Questions?
If anything about your order doesn't feel right, just reach out. We're a small, cause-driven brand — we want you to love what you're wearing, and we want to make it right if something goes wrong.
crustomercare@eatthebutt.shop
10% of profits from every purchase go toward fighting hunger in our community. Thank you for supporting the mission.